Maintenance & Accounting
Our Property Management Company is Personalized Property Management. For all routine issues and maintenance items, please use the following contact information:
For maintenance issues: workorders@hoappm.com
For accounting matters: accounting@hoappm.com
Contact Number: 760.325.9500
The PPM office is open Monday through Friday, 8:00 AM to 4:00 PM. They are closed on major holidays. For after-hours emergencies involving common area damage, water leaks in common areas, or safety hazards, call 760-325-9500 and follow the prompts to reach their emergency line.
Complaint Resolution Process
We take homeowner complaints seriously. Here’s how to address issues:
- Document your complaint in writing and email it to: Personalized Property Management c/o: Ms. Sierra Carr | SCarr@hoappm.com
- If there is not satisfactory resolution to your issue you may want to consider filling an Internal Internal Dispute Resolution (IDR)
- If your issue is still not resolved, you then have the right to file an Alternative Dispute Resolution (ADR)
- Again, submit all supporting documentation to PPM – our management company
- Continue to follow up for resolution to your issue or concern
Leave a Comment
You can offer your comments below – we ask that you please be constructive and cordial when relaying your suggestions, or criticisms, thank you.
Comments
One response
I hope all of your efforts will make a positive change for the PLQ HOA. Thanks for all you’re doing!